Terms of service - Icewolf websites
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Icewolf websites

Wednesday 11th November 2020

Legal

Terms of service

Terms of Service Agreement


What we do

Icewolf Platform Terms of Service the “Icewolf Platform Terms”, Icewolf. provides you with its online website, blogs, custom pages, e-commerce service (Coming soon) and other services (collectively, the “Icewolf Hosting Services”). The Icewolf Platform Terms are incorporated herein by reference and by accepting this Agreement you are also accepting them.



Google Rich Text Eligibility

Icewolf follows the best practice for SEO for your website, Your website will be eligible for Google Rich Text this does not guarantee Google will display your website on the search engine as shown in 'Google rich results test page'.  Icewolf has no control over the Google search engine or other search engines but will fix and maintain the designs and coding structure on your website within the parameters/scope of the design.


Free Custom Designs

Icewolf will design free custom designs for all new clients however Icewolf reserves the right to reject design concepts, also the concepts will be agreed upon before any payment towards the website build anything after that will be out of scope and require an additional cost and or time in the production of the product.  Icewolf also maintains ownership over the blueprint of the design created, this does not include logos, written content, or images they belong to you.  The layout, source code, and design itself are considered part of the blueprint.


Visitors and Lead Generation

Icewolf does not guarantee lead generation or Visitors to your site, we follow best practices with SEO and Schema.org this increases your chances of the desired result but does not guarantee the result.  This includes any product offered under Icewolf not just hosting.


Hosting

Icewolf will support the bug and error fixes on the blueprints/template/designs that build your website. We also support the SSL certificate on your website and the CMS Content Management System (ICEWOLF). Hosting does not include content updating, new pages, designs or new solutions. Updates for your website done by us will require a fee of $200 and an additional $200 for urgent change requests.


Managed Hosting

Icewolf will update your website for you by request it is the client's responsibility to send the required content for change a maximum wait time to change will be 1 to 2 weeks.  You may require urgent changes this may require an urgent fee of $100 depending on the timing. e.g after Icewolf business hours or immediate change.


Website changes and updates

It is the client's responsibility to send the correct content for change if the content sent is incorrect Icewolf has no liability or responsibility to fix or change the content.  If we update the changes incorrectly we will update the changes to the correct content free of charge.  Content updates will be done at the earliest possible time but will be done in the maximum wait time of 2 weeks.


Customer Service

Icewolf will use reasonable efforts to provide you with customer support to help resolve issues relating to the Payments Services / Hosting. The Payment Processor retains sole and exclusive responsibility for Payment Processing of Transactions, including the settlement of funds, but Icewolf will provide fair assistance liaising between you and the Processor concerning the Payment Processing Services. You assume sole and exclusive responsibility for providing customer service or support to your customers for any and all issues related to your products, communication and services, including, issues that arise from the processing of Cards through the Payments Services.


Security

We maintain commercially reasonable technical, administrative and physical procedures to protect all the personal information regarding yourself and your customers that is stored in our servers from, accidental loss, unauthorized access, or modification. Icewolf cannot guarantee that unauthorized third parties will never be able to defeat, bypass those measures or use such personal information for improper purposes.


Audit Right 

If Icewolf believes that a security breach, personal data breach, or other compromise of data, or system compromise may have occurred, Icewolf may require you to have an Icewolf approved third-party auditor to conduct a security audit of your systems and facilities and issue a to be reported to Icewolf and at Icewolf’s discretion, to the Payment Processor, it’s Financial Services Provider, Payment Networks, and law enforcement, at your cost and expense.


Privacy 

Data privacy and data protection of your data is very important to us. You acknowledge that you have received, read in full, and agree with the terms of our Privacy Policy, our Data Processing Appendix, and the Processor’s Privacy Policy. Icewolf Privacy Policy and Data Processing Appendix are hereby incorporated into this Agreement. Icewolf’s Privacy Policy and the Payment Processor’s Privacy Policy contain important information about the collection, use, retention, and disclosure of personal information, as well as other important matters, and explains how and for what purposes we and the Payment Processor collect, use, retain, disclose and safeguard the information you provide to us. You agree that Icewolf’s Privacy Policy and the Payment Processor’s Privacy Policy may be modified at Icewolf’s or the Processor’s option, if necessary, and you will check each Privacy Policy on a regular basis. 


Termination 

You may terminate this Agreement by closing your Icewolf Hosting Account at any time by following the instructions in your Icewolf Admin. We may terminate this Agreement and close your Icewolf Hosting Account at any time, for any reason, upon notice to you in accordance 


Effects of Termination

Upon termination and closing of your Icewolf Hosting Account, we will immediately discontinue your access to the Hosting Services. You agree to complete all pending Transactions. You will not be refunded the remainder of any Fees that you have paid for the Hosting Services if your access to or use of the Payments Services is terminated or suspended. Any funds in the Financial Services Provider’s custody will be paid out to you subject to the terms of your Payout Schedule (as defined in the Processor Terms).

Termination does not relieve you of your obligations as defined in this Agreement, and the Processor may elect to continue to hold any funds deemed necessary, pending resolution of any other terms or obligations defined in this Agreement, including, but not limited to, chargebacks, fees, refunds, or other investigations or proceedings.

Termination of this Agreement will not necessarily terminate your Icewolf Hosting Terms, unless Icewolf determines otherwise. We reserve the right (but have no obligation) to delete all of your information and account data stored on our servers. We will not be liable to you for compensation, reimbursement, or damages in connection with your use of the Hosting Services, or any termination or suspension of the Hosting Services, or deletion of your information or account data; and that you will still be liable to us for any fees or fines, or other financial obligation incurred by you or through your use of the Hosting Services prior to termination.


More Legal

Ownership The Hosting Services are licensed and not sold. We reserve all rights not expressly granted to you in this Agreement. The Hosting Services are protected by copyright, trade secret, and other intellectual property laws. We own the title, copyright, and other worldwide Intellectual Property Rights (as defined below) in the Payments Services and all copies of the Payments Services. This Agreement does not grant you any rights to our trademarks or service marks.

For the purposes of this Agreement, “Intellectual Property Rights" means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights and other intellectual property rights as may now exist or hereafter come into existence, and all applications therefore and registrations, renewals and extensions thereof, under the laws of any state, country, territory or other jurisdiction.

You may choose to, or we may invite you to submit comments or ideas about the Hosting Services, including, without limitation, about how to improve the Hosting Services or our products (“Ideas”). By submitting any Idea you agree that your disclosure is gratuitous, unsolicited and without restriction, and will not place us under any fiduciary or other obligation and that we are free to use the Idea without any additional compensation to you, and/or to disclose the Idea on a non-confidential basis or otherwise to anyone. You further acknowledge that, by acceptance of your submission, we do not waive any rights to use similar or related ideas previously known to us, or developed by our employees, or obtained from sources other than you.

Your Liability and Indemnification Concerning Liabilities Nothing in this Agreement shall serve to diminish your liability under the Icewolf Hosting Terms. You are obliged to fulfill your obligations under this Agreement and those under the Icewolf Hosting Terms.